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Shipping & Returns

Shipping:
Orders can take from 24 to 36 hours to process. When your order is processed you will receive email notification with shipment tracking number. All delivery standards begin when you receive this email. If the reservation is made after 3:00 p.m. CST on Friday or during the weekend, the earliest it will ship is Monday.If returning right items for a refund: Shipping and handling charges are not refundable. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for shipping and handling costs. In addition, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments or detained by customs.All returned merchandise should be sent to the shipping address we send you, if it's not the correct address, we are not liable for losses resulting from the case.
Exchanges and returns:
We will exchange or refund your purchase within 7 days of the original delivery date. The products must be unused and in the same condition as you received them. In order to obtain a return authorization, please contact us. Note All returns and cancellations are subject to a 20% restocking fee, unless the product (s) defective (hardware and/or manufacturing) or not depending on your order. When the item (s) are faulty or not as ordered we will provide a replacement/repair at no cost to the customer.We only accept exchanges for new and never used items with all accessories and packing. Please send back the items within 7 days upon receipt. All return packages must be insured, exchanges will be sent out within 5-7 days once the return has been received. Buyers are always responsible for the shipping charges.
Can I make a return to you for my purchased items?
Please read and follow the instructions below before returning any item to us. Make sure that you understand our return policies and that you surely meet all the criteria. Items cannot be returned or exchanged except for quality issues or delay-shipment.